Blueprint for Creating "Real Customer Success" | PeakSpan Master Classes
Blueprint for Creating "Real Customer Success"
By
JP Von Halle
February 27, 2024
In this session, JP will be presenting on Real Customer Success, which will provide a blueprint for a simple, scalable, and realistic approach to Customer Success based on his two decades of first-hand experience building successful CS teams, strategies, and playbooks. Topics that he'll be covering include:
- Scaling the Customer Success Organization
- Segmentation
- Customer Journeys
- Essential Alignment Meetings
- Functional Maps to Identify Opportunities & Competitors
- Effective Reporting
PeakSpan Master Class: Blueprint for Creating “Real Customer Success” from PeakSpan Capital on Vimeo
About JP Von Halle
JP has more than 20 years of experience in Customer Success Management, Professional Services and Support. He brings a uniquely practical perspective shaped by leading Best Practices / Operations to scale and ensure operational excellence, managing Customer Success Teams, and executing as an individual contributor. Here are a few accomplishments to highlight:
- Led Splunk's Worldwide Customer Success Management Best Practices & Operations Team, developing and deploying industry-leading processes and systems for 185 CSMs covering $4B in ARR
- Led VMWare Carbon Black's Strategic Customer Success Management Team, responsible for driving satisfaction, renewals, and expansion for strategic accounts totaling $100M ARR
- Led DocuSign's Project Management team, including the development of Professional Services best practices, during their historic growth phase, increasing from 250 to 2,500 people