# Tidio

Tidio is an AI-fueled customer support and engagement platform for eCommerce businesses. It combines AI-driven live chat, automation, and messaging tools to help merchants automatically communicate with shoppers in real time.

## Entrepreneur(s)
- Tytus Gołas
- Marcin Wiktor

## Sector(s)
- Customer Experience Management
- Commerce Technology

## Investment Team
- [Phil Dur](/content/team/phil-dur/index.html)
- [Kyle Reitinger](/content/team/kyle-reitinger/index.html)
- [Cassie Alexe](/content/team/cassie-alexe/index.html)
- [Celia Smith](/content/team/celia-smith/index.html)
- [Brooks Reed](/content/team/brooks-reed/index.html)

## Investment Location
- Warsaw, Poland

## Status
- Active

## Partnership
- FOUNDED 2013
- Partnered 2022, $25M Series B

## Investment Team

### Phil Dur

Co-Founder & Managing Partner

### Kyle Reitinger

Principal

### Cassie Alexe

Associate

### Celia Smith

Associate

## INSIGHTS & PRESS

### PeakSpan's Thesis for Tidio
[Explore this Resource](/content/resources/perspectives/peakspans-thesis-for-tidio/index.html) | July 13, 2022

### Tidio Expands Lyro AI to Email, Delivering Market-Leading Automation for Support Teams
[Explore this Resource](/content/resources/news/tidio-expands-lyro-ai-to-email-delivering-market-leading-automation-for-support-teams/index.html) | November 19, 2024

### Tidio raises $25M to automate customer service interactions
[Explore this Resource](/content/resources/news/tidio-raises-25m-to-automate-customer-service-interactions/index.html) | May 19, 2022

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