Tidio

Tidio is an AI-fueled customer support and engagement platform for eCommerce businesses. It combines AI-driven live chat, automation, and messaging tools to help merchants automatically communicate with shoppers in real time.

Entrepreneur(s)

• Tytus Gołas
• Marcin Wiktor

Sector(s)

• Customer Experience Management
• Commerce Technology

Investment Team

• Phil Dur
• Kyle Reitinger
• Cassie Alexe
• Celia Smith
• Brooks Reed

Investment Location

• Warsaw, Poland

Status

• Active

Partnership

• FOUNDED 2013
• Partnered 2022, $25M Series B

Investment Team

Phil Dur

Co-Founder & Managing Partner

Kyle Reitinger

Principal

Cassie Alexe

Associate

Celia Smith

Associate

INSIGHTS & PRESS

PeakSpan's Thesis for Tidio

Explore this Resource | July 13, 2022

Tidio Expands Lyro AI to Email, Delivering Market-Leading Automation for Support Teams

Explore this Resource | November 19, 2024

Tidio raises $25M to automate customer service interactions

Explore this Resource | May 19, 2022

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