# MindTouch

MindTouch is a knowledge management platform for customer support teams. It helps organizations create, organize, and deliver help content across digital channels. By improving access to information through AI, MindTouch supports faster issue resolution and better customer experiences.

## Entrepreneur(s)
- Aaron Fulkerson
- Steve Bjorg

## Sector(s)
Customer Experience Management

## Investment Team
- [Phil Dur](/content/team/phil-dur/index.html)
- [Jack Freeman](/content/team/jack-freeman/index.html)

## Investment Location
San Diego, CA

## Status
Exited

## Partnership
Building a growth company that creates durable value is a daily battle – it's just hard. Having PeakSpan in your corner as you build your business is like bringing a gun to a knife fight.  
– Aaron Fulkerson, Founder & Former CEO of MindTouch

### Founded
2005

### Partnered
2015, $12M Series A

### Current Status:
NICE Acquisition in 2021

## Insights & Press

### San Diego Union-Tribune: Rivaling dot-com boom, 2018 breaks record for San Diego Startups Raising Cash
[Explore this Resource](/content/resources/perspectives/san-diego-union-tribune-rivaling-dot-com-boom-2018-breaks-record-for-san-diego-startups-raising-cash/index.html) 
*January 7, 2019*

### MindTouch Wins Best Customer Experience and Support from KMWorld
[Explore this Resource](/content/resources/news/mindtouch-wins-best-customer-experience-and-support-from-kmworld/index.html) 
*November 11, 2019*

## Team Members

**Phil Dur** 
[Co-Founder & Managing Partner](/content/team/phil-dur/index.html)

**Jack Freeman** 
[Partner](/content/team/jack-freeman/index.html)