# Inference

Inference is a leading provider of next-generation, omni-channel Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) solutions that elegantly orchestrate and automate complex customer engagement tasks for clients across a host of industry verticals.

**Entrepreneur(s)**  
Callan Schebella

**Sector(s)**  
Customer Experience Management  
Cybersecurity & Digital Infrastructure

**Investment Team**  
[Phil Dur](/content/team/phil-dur/index.html)  
[Sanket Merchant](/content/team/sanket-merchant/index.html)  
[Kyle Reitinger](/content/team/kyle-reitinger/index.html)

**Investment**  
$12M Series A

**Location**  
San Francisco, CA

**Status**  
Exited

## Partnership  
It doesn't really matter who you are working within the organization; they do exactly what they say they are going to do. They are incredibly respectful of your time… if I had a chance to work with anyone at PeakSpan again, I would not hesitate at all. It was a fantastic experience from start to finish.  
— Callan Schebella, Co-Founder & CEO of Inference

**FOUNDED**  
2005

**Partnered**  
2018, $12M Series A

**CURRENT STATUS:**  
Five9 Acquisition 3x Revenue Growth

## INSIGHTS & PRESS  
### Inference Solutions Wins AI Breakthrough Award For Best Conversational Interface  
[Explore this Resource](/content/resources/news/inference-solutions-wins-ai-breakthrough-award-for-best-conversational-interface/index.html)  
*May 14, 2021*

### Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform  
[Explore this Resource](/content/resources/news/five9-to-acquire-inference-solutions-the-market-leading-intelligent-virtual-agent-platform/index.html)  
*May 14, 2021*

### Five9 Agent Assist and Inference Studio Platform Win 2021 BIG Innovation Awards  
[Explore this Resource](/content/resources/news/five9-agent-assist-and-inference-studio-platform-win-2021-big-innovation-awards/index.html)  
*May 13, 2021*

### Five9 Launches Five9 Intelligent Virtual Assistant  
[Explore this Resource](/content/resources/news/five9-launches-five9-intelligent-virtual-assistant/index.html)  
*June 30, 2020*

### DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents  
[Explore this Resource](/content/resources/news/dmg-consulting-report-identifies-inference-solutions-as-the-global-market-share-leader-for-virtual-agents/index.html)  
*June 30, 2020*

### How Intelligent Virtual Agents are Transforming 5 Key Industries in the Wake of COVID-19  
[Explore this Resource](/content/resources/news/how-intelligent-virtual-agents-are-transforming-5-key-industries-in-the-wake-of-covid-19/index.html)  
*May 29, 2020*

### Espresso Capital Extends US$8 Million Credit Facility to Inference Solutions  
[Explore this Resource](/content/resources/news/espresso-capital-extends-us-8-million-credit-facility-to-inference-solutions/index.html)  
*May 28, 2020*

### Inference Solutions Wins Best in Biz Award for Most Innovative Product of the Year – SMB  
[Explore this Resource](/content/resources/news/inference-solutions-wins-best-in-biz-award-for-most-innovative-product-of-the-year---smb/index.html)  
*December 3, 2019*