Inference

Inference is a leading provider of next-generation, omni-channel Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) solutions that elegantly orchestrate and automate complex customer engagement tasks for clients across a host of industry verticals.

Entrepreneur(s)
Callan Schebella

Sector(s)
Customer Experience Management
Cybersecurity & Digital Infrastructure

Investment Team
Phil Dur
Sanket Merchant
Kyle Reitinger

Investment
$12M Series A

Location
San Francisco, CA

Status
Exited

Partnership

It doesn't really matter who you are working within the organization; they do exactly what they say they are going to do. They are incredibly respectful of your time… if I had a chance to work with anyone at PeakSpan again, I would not hesitate at all. It was a fantastic experience from start to finish.
— Callan Schebella, Co-Founder & CEO of Inference

FOUNDED
2005

Partnered
2018, $12M Series A

CURRENT STATUS:
Five9 Acquisition 3x Revenue Growth

INSIGHTS & PRESS

Inference Solutions Wins AI Breakthrough Award For Best Conversational Interface

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May 14, 2021

Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

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May 14, 2021

Five9 Agent Assist and Inference Studio Platform Win 2021 BIG Innovation Awards

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May 13, 2021

Five9 Launches Five9 Intelligent Virtual Assistant

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June 30, 2020

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

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June 30, 2020

How Intelligent Virtual Agents are Transforming 5 Key Industries in the Wake of COVID-19

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May 29, 2020

Espresso Capital Extends US$8 Million Credit Facility to Inference Solutions

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May 28, 2020

Inference Solutions Wins Best in Biz Award for Most Innovative Product of the Year – SMB

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December 3, 2019