# EvaluAgent

EvaluAgent is an AI-powered quality assurance and performance improvement platform for contact centers. It helps organizations assess customer interactions, train virtual and human agents, and improve performance across customer-facing teams. By bringing structure and visibility to quality management, EvaluAgent supports more consistent customer experiences across every channel, every platform, and every agent.

## Entrepreneur(s)
- Jaime Scott
- Michelle Dinsmore
- Alex Richards

## Sector(s)
Customer Experience Management

## Investment Team
- [Phil Dur](/content/team/phil-dur/index.html)
- [Justin Kelly](/content/team/justin-kelly/index.html)
- [Andrew Bartusiak](/content/team/andrew-bartusiak/index.html)

## Investment Location
Middlesbrough, UK (Remote)

## Status
Active

## Partnership
The PeakSpan team is always super helpful and engaged in strategic conversations. The way they challenge and support my thinking makes it feel like a true partnership, which is quite unique in this investment/business environment.  
— Jaime Scott, Founder & CEO at EvaluAgent

## FOUNDED
2012

## Partnered
2023, $20M Series A

## IMPACT & VALUE CREATION

#### Battle-testing plans and budgets
Collaborated with CEO and VP Finance to arrive at detailed, data-driven budgets that powered strategic decision making.

#### Leveraging PEC to bolster the board
Engaged PeakSpan Expert Community advisors to bring on an industry and functional-group expert to the board of directors.

## INSIGHTS & PRESS

### PeakSpan’s Thesis for EvaluAgent
[Explore this Resource](/content/resources/perspectives/peakspans-thesis-for-evaluagent/index.html)  
June 26, 2023

### evaluagent introduces predictive Voice of the Customer metrics to help contact centers enhance CX
[Explore this Resource](/content/resources/news/evaluagent-introduces-predictive-voice-of-the-customer-metrics-to-help-contact-centers-enhance-cx/index.html)  
March 11, 2025

### evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
[Explore this Resource](/content/resources/news/evaluagent-launches-a-new-platform-for-more-prescriptive-contact-center-quality-assurance/index.html)  
February 9, 2024

---