EvaluAgent

EvaluAgent is an AI-powered quality assurance and performance improvement platform for contact centers. It helps organizations assess customer interactions, train virtual and human agents, and improve performance across customer-facing teams. By bringing structure and visibility to quality management, EvaluAgent supports more consistent customer experiences across every channel, every platform, and every agent.

Entrepreneur(s)

• Jaime Scott
• Michelle Dinsmore
• Alex Richards

Sector(s)

Customer Experience Management

Investment Team

• Phil Dur
• Justin Kelly
• Andrew Bartusiak

Investment Location

Middlesbrough, UK (Remote)

Status

Active

Partnership

The PeakSpan team is always super helpful and engaged in strategic conversations. The way they challenge and support my thinking makes it feel like a true partnership, which is quite unique in this investment/business environment.
— Jaime Scott, Founder & CEO at EvaluAgent

FOUNDED

2012

Partnered

2023, $20M Series A

IMPACT & VALUE CREATION

Battle-testing plans and budgets

Collaborated with CEO and VP Finance to arrive at detailed, data-driven budgets that powered strategic decision making.

Leveraging PEC to bolster the board

Engaged PeakSpan Expert Community advisors to bring on an industry and functional-group expert to the board of directors.

INSIGHTS & PRESS

PeakSpan’s Thesis for EvaluAgent

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June 26, 2023

evaluagent introduces predictive Voice of the Customer metrics to help contact centers enhance CX

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March 11, 2025

evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance

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February 9, 2024