# Cyara

Cyara is a agentic and AI-enabled customer experience assurance platform for contact centers. It helps organizations test, monitor, and improve automated and live customer interactions across voice and digital channels. By identifying issues before customers encounter them, Cyara supports more reliable and effective customer service operations.

## Entrepreneur(s)
- Alok Kulkarni
- Luan Tran
- Bonny Malik

## Sector(s)
- Customer Experience Management
- Cybersecurity & Digital Infrastructure

## Investment Team
- [Phil Dur](/content/team/phil-dur/index.html)
- [Matt Melymuka](/content/team/matt-melymuka/index.html)
- [Sanket Merchant](/content/team/sanket-merchant/index.html)

## Investment
$27M Series A

## Location
Redwood City, CA

## Status
Active

## Partnership

What is great about PeakSpan is that they bring in insights from what they have seen in other portfolio companies, and help you accelerate what needs accelerating.  
\- James Isaacs, Former President of Cyara

**FOUNDED** 2006   
**Partnered** 2015, $27M Series A  
**CURRENT STATUS:**  $350M PE Recap, 5x Revenue Growth

## IMPACT & VALUE CREATION

### Executive Hiring
#### Supporting key hires
Assisted with the complete build out of the leadership team, including hiring the Company's President, CFO and CMO.

### Business Model Transition
#### Business and revenue model evolution to maximize value
Collaborated with the team to accelerate the migration from perpetual license to SaaS (recurring) revenue. The result was migrating SaaS from a few percentage points at initial partnership to 80%+ today.

## INSIGHTS & PRESS

### Partnership News
#### Cyara Launches Agentic Testing to Help Enterprises Deploy AI Agents With Confidence
[Explore this Resource](/content/resources/news/cyara-launches-agentic-testing-to-help-enterprises-deploy-ai-agents-with-confidence/index.html) March 31, 2026

#### Cyara Appoints Sushil Kumar as CEO to Extend Enterprise AI Customer Experience (CX) Leadership
[Explore this Resource](/content/resources/news/cyara-appoints-sushil-kumar-as-ceo-to-extend-enterprise-ai-customer-experience-cx-leadership/index.html) December 8, 2025

#### Cyara Unveils Next-Gen Platform for Assuring CX Across Voice, Digital, and AI Channels with Expanded Coverage in 100+ Countries
[Explore this Resource](/content/resources/news/cyara-unveils-next-gen-platform-for-assuring-cx-across-voice-digital-and-ai-channels-with-expanded-coverage-in-100-countries/index.html) April 3, 2025

#### Cyara Unveils Innovative GenAI Solutions to Drive Excellence in Customer Experience
[Explore this Resource](/content/resources/news/cyara-unveils-innovative-genai-solutions-to-drive-excellence-in-customer-experience/index.html) December 10, 2024

#### Cyara Appoints Rishi Rana as the New CEO
[Explore this Resource](/content/resources/news/cyara-appoints-rishi-rana-as-the-new-ceo/index.html) October 31, 2024

#### Cyara Announces Appointment of Raj Gupta as Chief Technology Officer
[Explore this Resource](/content/resources/news/cyara-announces-appointment-of-raj-gupta-as-chief-technology-officer/index.html) September 25, 2024

#### Cyara Wins Silver Stevie® Award in 2024 International Business Awards®
[Explore this Resource](/content/resources/news/cyara-wins-silver-stevie-r-award-in-2024-international-business-awards-r/index.html) August 20, 2024

#### Cyara Ranks on the 2024 Inc. 5000
[Explore this Resource](/content/resources/news/cyara-ranks-on-the-2024-inc-5000/index.html) August 14, 2024

## Investment Team

### Phil Dur
**Co-Founder & Managing Partner**

### Matt Melymuka
**Co-Founder & Managing Partner**

### Sanket Merchant
**Partner**