Partnership: Cyara | PeakSpan

Cyara

Cyara is a agentic and AI-enabled customer experience assurance platform for contact centers. It helps organizations test, monitor, and improve automated and live customer interactions across voice and digital channels. By identifying issues before customers encounter them, Cyara supports more reliable and effective customer service operations.

Entrepreneur(s)

Sector(s)

Investment Team

Investment

$27M Series A

Location

Redwood City, CA

Status

Active

Partnership

What is great about PeakSpan is that they bring in insights from what they have seen in other portfolio companies, and help you accelerate what needs accelerating.
- James Isaacs, Former President of Cyara

FOUNDED 2006
Partnered 2015, $27M Series A
CURRENT STATUS: $350M PE Recap, 5x Revenue Growth

IMPACT & VALUE CREATION

Executive Hiring

Supporting key hires

Assisted with the complete build out of the leadership team, including hiring the Company's President, CFO and CMO.

Business Model Transition

Business and revenue model evolution to maximize value

Collaborated with the team to accelerate the migration from perpetual license to SaaS (recurring) revenue. The result was migrating SaaS from a few percentage points at initial partnership to 80%+ today.

INSIGHTS & PRESS

Partnership News

Cyara Launches Agentic Testing to Help Enterprises Deploy AI Agents With Confidence

Explore this Resource March 31, 2026

Cyara Appoints Sushil Kumar as CEO to Extend Enterprise AI Customer Experience (CX) Leadership

Explore this Resource December 8, 2025

Cyara Unveils Next-Gen Platform for Assuring CX Across Voice, Digital, and AI Channels with Expanded Coverage in 100+ Countries

Explore this Resource April 3, 2025

Cyara Unveils Innovative GenAI Solutions to Drive Excellence in Customer Experience

Explore this Resource December 10, 2024

Cyara Appoints Rishi Rana as the New CEO

Explore this Resource October 31, 2024

Cyara Announces Appointment of Raj Gupta as Chief Technology Officer

Explore this Resource September 25, 2024

Cyara Wins Silver Stevie® Award in 2024 International Business Awards®

Explore this Resource August 20, 2024

Cyara Ranks on the 2024 Inc. 5000

Explore this Resource August 14, 2024

Investment Team

Phil Dur

Co-Founder & Managing Partner

Matt Melymuka

Co-Founder & Managing Partner

Sanket Merchant

Partner