# Charles Coaxum

SVP, Customer Experience at Automox

## Detailed Info

Accomplished executive with an expansive history of achievement in customer success and customer experience optimization across highly-diverse industries (technology, non-profits, financial services, telecom, and logistics.) I skillfully align customer success strategies with target markets and fully commit to enhancing end-to-end customer journeys while maximizing CSAT, NPS, and retention rates. Proven ability to develop strategies, translate them into initiatives, and drive successful tactical execution. I am passionate about training, leading, and empowering high-performing teams that are agile in responding to evolving business priorities—and dealing with ambiguity..

[Request introduction](mailto:pec@peakspancapital.com?subject=PeakSpan%C2%A0Team&body=I%C2%A0would%C2%A0like%C2%A0to%C2%A0request%C2%A0an%C2%A0introduction%C2%A0to%C2%A0Charles%20Coaxum%C2%A0from%C2%A0the%C2%A0PeakSpan%C2%A0Expert%0D%0ACommunity.%0D%0A)

## Vertical Tag
- Cybersecurity & Digital Infra

## Functional Expertise Tag
- Customer Success

## Superpower

CultureCXExecution

## Previous Company

CiscoOracle